1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email, phone number)
• Medical history and health information
• Test results and diagnostic reports
• Payment and billing information
• Address and location data for home collection services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our diagnostic services
• Process your test bookings and deliver reports
• Send you appointment reminders and test results
• Respond to your comments and questions
• Comply with legal obligations and healthcare regulations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Healthcare providers with your consent
• Service providers who assist in our operations
• Legal authorities when required by law
• Agilus Diagnostics for quality assurance and reporting

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Download your test reports

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: